Shipping Policy

Free shipping on orders from United States, United Kingdom and Canada.

Processing Time

  • All orders will be processed within 2 business days (excluding weekends and holidays) . You will receive another notification when your order has shipped.


  • All products sold by HiDock do not include duties and taxes. Only the amount of the product and shipping costs will be charged for your order.
  • Please be aware that there may be extra customs fees due to the policy of different countries. The additional charges such as customs clearance fees, local shipping charges, or admin charges would be borne by you.

Tracking Package

  1. After the tracking number comes out, it usually takes a few days(within 3-5 business days) for the new information to be updated. Please wait patiently
  2. Due to the special nature of international transportation, the update of package information will be delayed. When the package leaves the shipping country, the detailed tracking information will generally be updated when it arrives at the destination country.
  3. Most packages can be tracked on this Order Tracking ; If the information cannot be checked, please contact us at

Lost Package/Unusual Package

  1. In the unfortunate event that an item is lost in transit, HiDock will replace it at no cost to you, please contact our support team at:
  2. HiDock will not be responsible for delivery failures due to incorrect or incomplete addresses. Please check your address when placing an order
  3. If you purchase multiple items in one order, HiDock will ship them separately based on inventory and they may not arrive at the same time.

Shipping Delay

  • Due to customs processing timelines, the actual delivery time may vary depending on your local carrier. If you have any concerns about your order, please feel free to contact us at

Please refer to the table below for the areas we ship to and the estimated shipping time 

Shipping is not available to the following areas (including but not limited to):

  • All of Africa
  • Syria
  • Reunion Island
  • French Polynesia
  • Jamaica, Kuwait
  • Monaco
  • Guam
  • Greenland
  • Yemen

Shipping does not include overseas possessions/military bases